Shipping policy

This Shipping Policy applies to all orders placed on our HolyRep store. Please read it carefully before making a purchase.

1. Order Processing Time

  • All orders are processed within 1–3 business days (excluding weekends and public holidays) after receiving your order confirmation email.

  • During peak seasons, promotions, or product launches, processing times may be slightly longer.

  • You will receive a notification once your order has been shipped.

2. Shipping Rates & Delivery Estimates

Shipping charges and estimated delivery times will be calculated and displayed at checkout.

Estimated delivery times:

  • United Kingdom: 2–5 business days

  • Europe: 5–10 business days

  • International: 7–15 business days

Delivery times are estimates and may vary due to customs delays, carrier issues, or unforeseen circumstances.

3. Shipping Destinations

We currently ship to:

  • United Kingdom

  • Selected European countries

  • International destinations

If your country is not available at checkout, please contact us before placing an order.

4. Tracking Your Order

Once your order has shipped, you will receive an email with a tracking number. Tracking information may take up to 24–48 hours to update.

5. Customs, Duties & Taxes

  • International orders may be subject to customs duties, taxes, or import fees, which are determined by your local customs authority.

  • These charges are not included in the item price or shipping cost and are the responsibility of the customer.

  • We are not responsible for delays caused by customs.

6. Delays & Lost Packages

  • We are not responsible for shipping delays caused by the carrier, weather conditions, customs processing, or incorrect shipping information provided by the customer.

  • If your package is marked as delivered but not received, please contact the carrier directly first.

  • For lost packages, contact us at holyrepsales@gmail.com within 7 days of the expected delivery date, and we will assist you.

7. Incorrect or Incomplete Address

  • Please ensure all shipping details are correct at checkout.

  • We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

  • If an order is returned to us due to an incorrect address, reshipping fees may apply.

8. Damaged Items

If your order arrives damaged:

  1. Contact us within 48 hours of delivery

  2. Provide clear photos of the damaged item and packaging

We will review the issue and offer a replacement or refund where appropriate.

9. Contact Us

If you have any questions about this Shipping Policy, please contact us:

  • Email: holyrepsales@gmail.com

  • Store:HolyRep

We reserve the right to update or modify this Shipping Policy at any time without prior notice. Changes will take effect immediately upon posting on our website.